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Our AI-powered features turn customer feedback into measurable success. From smart review analysis to detailed audience insights to precise forecasts, discover how you can take your business to the next level with data-driven decisions.
Instead of laboriously searching through each platform individually, you have all the reviews bundled in one central location. Our smart filter function helps you immediately identify unanswered reviews, mark particularly relevant comments and focus on the opinions that really count. This allows you to react in a targeted manner, respond to customer feedback promptly and efficiently optimize your digital reputation management. This ensures that no important feedback is lost – and your customers know that their opinion is valued.
No automated standard answers, but targeted, intelligent support: Our AI examines every single review, identifies the target group, extracts the most important key points and suggests a tailor-made answer in the right language. This means you not only respond faster, but also more precisely – with individually tailored answers that take the author seriously and address the concern directly. Professional, efficient and always right to the point.
Understand what really moves your target groups: business travelers pay particular attention to fast Wi-Fi, couples value a quiet atmosphere, and reception service is often discussed on Google. Our AI analyzes reviews, recognizes patterns and provides valuable insights into your guests’ specific expectations. In this way, you go beyond general feedback, identify specific trends within your core target groups and optimize your offer precisely.
How do your guests experience your team’s service? Our employee analysis gives you valuable insights: Which team members or departments are particularly valued, where is there room for improvement? Recognize strengths, specifically promote talent and rely on tailor-made training to continuously increase service quality. Not only will you create a stronger team, but you will also create an even better guest experience.
As flexible as your company: Our AI analyzes reviews based on at least 40 predefined keywords – and dynamically expands the spectrum to include further relevant topics, depending on the industry and guest feedback. Whether it’s about menu variety, sleeping comfort or room temperature, you’ll get precise insights into every single topic. Which target groups comment on this? How has the mood changed over time? On which platforms is it particularly intensively discussed? Our intelligent analysis automatically summarizes all relevant reviews so that you can focus on the crucial aspects and make data-based decisions for your company.
The High5 Assistant is more than just a tool – it is your digital business consultant who understands your customers and business processes. It helps you plan personnel deployment efficiently, increase customer satisfaction in a targeted manner or optimize marketing measures based on data. Whether it’s about pricing strategies, location analysis or improving service offerings – the High5 Assistant provides valuable insights to help you make important decisions.
With High5 Insights you keep track of your company performance. Our AI continuously evaluates customer opinions and shows you which areas are particularly valued and where there is potential for optimization. Using real data and current trends, you receive targeted recommendations for action – whether for service quality, features or pricing. This way you can recognize your strengths and know exactly where adjustments make sense.
Political and economic developments directly affect your business – often faster than you think. Our forecasts analyze global trends and their impact on your company: Will new visa regulations bring more guests from certain countries? Are rising raw material prices impacting your operating costs? Are economic fluctuations changing the travel behavior of your target groups? Our AI evaluates all of these factors and provides you with well-founded recommendations for action at an early stage so that you can react proactively.
Experience the most detailed analysis of your reviews – cross-platform and full of new insights into hidden trends and patterns.
High5 is a platform that helps businesses aggregate their online reviews from various sources and analyze them using Artificial Intelligence (AI). The platform provides detailed insights that allow businesses to understand the sentiment of their customers and make informed decisions. With High5, get to know your target audience and their emotions better, and make data-driven strategic decisions.
High5 is especially suitable for service-based businesses that rely on customer feedback to evaluate and improve their quality. Unlike product-based companies that use various KPIs, service industries such as accommodation and gastronomy often can measure their performance only through customer opinions. Platforms like High5 help analyze these subjective reviews and gain valuable insights to optimize services effectively.
High5 offers a comprehensive analysis of customer reviews that goes far beyond simple star ratings. In addition to evaluating the sentiment of the reviews – whether positive, neutral, or negative – the platform also analyzes the frequency of certain tags and their impact on the overall rating. This allows businesses to identify the specific aspects of a service or product that have the greatest influence on customer satisfaction.
A key component of the analysis is the audience analysis, which allows demographic characteristics of customers to be taken into account. High5 identifies data such as gender, country of origin, marital status, and other relevant characteristics to analyze patterns and trends across different customer groups. This helps determine how different target groups respond to various aspects of the service or product. This detailed analysis enables businesses to implement targeted improvement measures tailored specifically to certain customer groups.
Additionally, High5 takes industry news and global developments into account to analyze the interactions between external influences and the company’s data. Changes in the industry or global trends can have a significant impact on customer feedback and the perception of services. High5 helps understand these developments and create forecasts to prepare the company for future changes.
This type of in-depth analysis allows businesses to not only recognize their current strengths and weaknesses but also make strategic decisions based on changes in the market and customer expectations.
High5 supports all major platforms where your customers are active. These include well-known platforms such as Google, TripAdvisor, Trustpilot, Booking, Yelp, Foursquare, Agoda, Expedia, Facebook, OpenTable, Treatwell, and Lieferando. No matter which platform your reviews appear on, High5 brings them all together in a central dashboard, allowing you to view and analyze all customer feedback in one place.
Additionally, High5 is constantly expanding its support and adding new platforms to provide you with an even more comprehensive overview. Planned platforms include Tatilsepeti, Otelz.com, Getir, Yemeksepeti, and Tatilbudur, so you can continue to benefit from an ever-expanding coverage.
High5 is hosted in Germany and complies with all strict GDPR regulations to protect your data. The platform uses advanced security measures, including encryption and regular security checks, to protect your information during transmission and storage. Additionally, the infrastructure of Amazon Web Services (AWS) is used to ensure maximum availability and protection against cyberattacks. This means you can rely on your data always being secure and confidential.
High5 will officially launch on April 17, 2025. However, we are offering selected customers the unique opportunity to gain early access through our beta program. Are you interested in using High5 before its official release and actively contributing to its development? Apply now for beta access and take the chance to test our software with 50% discount for the first year!
We are pleased to give selected partners exclusive access to the High5 beta phase. Try High5 with a generous discount. During the beta phase, we are particularly excited to hear your feedback and suggestions for improvement. Request your beta access now and help design the perfect tool for your needs.
High5 is a powerful customer review analytics and management platform. We provide businesses with a centralized solution to collect, analyze, and gain valuable insights from feedback from multiple sources.
