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Last Updated: December 30, 2024
High5 exclusively serves business customers (B2B).
As a provider of web-based software for aggregating, analyzing, and visualizing customer reviews, we tailor our services specifically to businesses. This Refund Policy outlines the terms and conditions for refunds within the scope of our business relationship.
Under the provisions of Turkish law, business customers are not entitled to a statutory right of withdrawal. Contracts between High5 and its customers are binding and final once concluded. Refunds are therefore generally excluded, and customers have no entitlement to a refund after the contract has been signed, regardless of software usage or other circumstances.
Refunds will only be issued in the event of an erroneous charge. This means that a refund will only be granted if a payment was unintentionally or mistakenly processed, such as due to a system error or a billing issue. In such cases, the refund will be processed following a written request and subsequent verification.
The following conditions apply to refunds for erroneous charges:
In all other cases, such as contractually agreed payments or billing errors attributable to the customer, there is no entitlement to a refund.
The customer may terminate the contract in accordance with the provisions outlined in the General Terms and Conditions. However, refunds for the remaining contract term are excluded unless otherwise specified in the General Terms and Conditions.
Refund requests must be submitted in writing via email to support@get-high5.com and must include a detailed explanation along with relevant supporting evidence. High5 reserves the right to review each request on a case-by-case basis and make a decision at its sole discretion.
This Refund Policy does not establish any entitlement to refunds but serves solely to clarify the applicable conditions.
High5 is not liable for any claims arising from misunderstandings of this policy.
Contact
For questions or further information regarding this Refund Policy, please contact us at: support@get-high5.com
We are pleased to give selected partners exclusive access to the High5 beta phase. Try High5 with a generous discount. During the beta phase, we are particularly excited to hear your feedback and suggestions for improvement. Request your beta access now and help design the perfect tool for your needs.
High5 is a powerful customer review analytics and management platform. We provide businesses with a centralized solution to collect, analyze, and gain valuable insights from feedback from multiple sources.
