Understand and improve your reviews with High5 – we analyze thousands of reviews to find out what your customers really think.
High5 collects guest reviews from various platforms and, through the use of AI, offers unique insights into audience and sentiment, providing deep insights into the customer satisfaction of different customer groups.
High5 filters out unanswered reviews and allows you to pin reviews to organize them or edit them later. High5 also generates tailored responses in the language of the reviews, perfectly matching the tone required.
High5 combines insights from valuations, market dynamics and external factors such as economics and politics to enable you to make data-driven, strategic decisions and provide customized forecasts.
By using AI and NLP (Natural Language Processing), High5 can identify the most important topics from thousands of reviews and analyze them in depth. Find out which aspects of your company are particularly relevant to your customers, which topics concern them and where there is room for improvement. This gives you clear insights into key areas and enables you to take targeted measures that create the greatest added value.
By breaking down audiences, such as regional or demographic groups, you gain detailed insights into the different needs and expectations of your customers. High5 not only shows you how satisfaction develops within these groups, but also how trends and priorities change over time.
Get an overview, discover patterns, trends and potential fake reviews that could harm your business.
Gain valuable insights into characteristics such as gender and country of origin of your customers & recognize patterns and potential at an early stage.
Recognize positive or negative moods and their audience. Track how these develop over time.
Use your personal High5 AI assistant to gain insights, plan measures or run through various scenarios.
Gain insights into specific trends for the coming season. High5 helps you, for example, to recognize from which countries you can expect customers and what their preferences, expectations or purchasing power are.
Create your own personal PDF report in the High5 Report Center and export the most important findings at the click of a mouse.
Your employees are the heart of your business, but do you really know how customers perceive them? Get valuable insights into mentions from your employees.
Be there from the beginning and receive exclusive updates on the official launch. We are currently in the beta phase and look forward to your interest. When you register, you will also receive our newsletter with all the important news!
High5 is a platform that helps businesses aggregate their online reviews from various sources and analyze them using Artificial Intelligence (AI). The platform provides detailed insights that allow businesses to understand the sentiment of their customers and make informed decisions. With High5, get to know your target audience and their emotions better, and make data-driven strategic decisions.
High5 is especially suitable for service-based businesses that rely on customer feedback to evaluate and improve their quality. Unlike product-based companies that use various KPIs, service industries such as accommodation and gastronomy often can measure their performance only through customer opinions. Platforms like High5 help analyze these subjective reviews and gain valuable insights to optimize services effectively.
High5 offers a comprehensive analysis of customer reviews that goes far beyond simple star ratings. In addition to evaluating the sentiment of the reviews – whether positive, neutral, or negative – the platform also analyzes the frequency of certain tags and their impact on the overall rating. This allows businesses to identify the specific aspects of a service or product that have the greatest influence on customer satisfaction.
A key component of the analysis is the audience analysis, which allows demographic characteristics of customers to be taken into account. High5 identifies data such as gender, country of origin, marital status, and other relevant characteristics to analyze patterns and trends across different customer groups. This helps determine how different target groups respond to various aspects of the service or product. This detailed analysis enables businesses to implement targeted improvement measures tailored specifically to certain customer groups.
Additionally, High5 takes industry news and global developments into account to analyze the interactions between external influences and the company’s data. Changes in the industry or global trends can have a significant impact on customer feedback and the perception of services. High5 helps understand these developments and create forecasts to prepare the company for future changes.
This type of in-depth analysis allows businesses to not only recognize their current strengths and weaknesses but also make strategic decisions based on changes in the market and customer expectations.
High5 supports all major platforms where your customers are active. These include well-known platforms such as Google, TripAdvisor, Trustpilot, Booking, Yelp, Foursquare, Agoda, Expedia, Facebook, OpenTable, Treatwell, and Lieferando. No matter which platform your reviews appear on, High5 brings them all together in a central dashboard, allowing you to view and analyze all customer feedback in one place.
Additionally, High5 is constantly expanding its support and adding new platforms to provide you with an even more comprehensive overview. Planned platforms include Tatilsepeti, Otelz.com, Getir, Yemeksepeti, and Tatilbudur, so you can continue to benefit from an ever-expanding coverage.
High5 is hosted in Germany and complies with all strict GDPR regulations to protect your data. The platform uses advanced security measures, including encryption and regular security checks, to protect your information during transmission and storage. Additionally, the infrastructure of Amazon Web Services (AWS) is used to ensure maximum availability and protection against cyberattacks. This means you can rely on your data always being secure and confidential.
High5 will officially launch on April 17, 2025. However, we are offering selected customers the unique opportunity to gain early access through our beta program. Are you interested in using High5 before its official release and actively contributing to its development? Apply now for beta access and take the chance to test our software for free!
A practical example
We are pleased to give selected partners exclusive access to the High5 beta phase. Try High5 with a generous discount. During the beta phase, we are particularly excited to hear your feedback and suggestions for improvement. Request your beta access now and help design the perfect tool for your needs.
High5 is a powerful customer review analytics and management platform. We provide businesses with a centralized solution to collect, analyze, and gain valuable insights from feedback from multiple sources.