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High5 is more than just a review tool. Our AI analyzes language, tone, and recurring themes in your reviews – and reveals what truly matters to your guests:
63% of female guests complain about the cleanliness of the hotel room – this trend is particularly noticeable among guests of Chinese origin.
57% of male guests complain about the check-in process – on Tripadvisor, this figure rises to 79%, indicating a platform-specific perception.
49% of guests express dissatisfaction with the friendliness of the staff. This aspect is particularly criticized by large groups and couples.
Male guests most commonly complain about the coffee quality in the lobby, while female guests increasingly express a desire for a wider cocktail selection at the beach bar.
Experience one of the most in-depth analyses of your reviews – across all platforms and packed with new insights into hidden trends and patterns.
Whether it’s about pricing, new offers, or complaints – the High5 Assistant knows your guests’ opinions better than any gut feeling.
The High5 Assistant is more than just a chat.
It’s your personal digital advisor – trained on all guest feedback from Google, Tripadvisor & more. Whether it’s about staff planning, guest satisfaction, or your next weekly meeting: the Assistant provides instant, data-backed answers – based on thousands of reviews.
All platforms, one overview
Businesses with active review management and positive ratings are ranked higher on search engines and platforms – leading to greater visibility and, ultimately, more visitors.
Yes. The analysis of your Google reviews is permanently free of charge.
For additional platforms, we offer different plans tailored to your needs and business size.
No – that’s exactly what High5 takes care of for you.
You’ll receive automatically organized topics, trend analyses, and clear action recommendations you can implement right away.
High5 is hosted in Germany and fully complies with strict GDPR regulations to protect your data. The platform uses advanced security measures, including encryption and regular security audits, to safeguard your information during transmission and storage. In addition, it runs on Amazon Web Services (AWS) infrastructure to ensure maximum availability and protection against cyberattacks.
You can rest assured that your data is always safe and handled with the utmost confidentiality.
Increase your star rating by responding strategically and positively surprising your guests.
Identify critical issues before negative reviews start to pile up.
Automated, but never cold: High5 delivers human-sounding responses that fit.
High5 reveals not only what guests are unhappy about, but also the concrete steps you can take.
Get started in just minutes – no risk, no commitment.
High5 is a powerful platform for analyzing and managing customer reviews. We provide businesses with a central solution to aggregate feedback from various sources, analyze it, and gain valuable insights.