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High5 General
High5 is a review management software that helps businesses aggregate their online reviews from various sources and analyze them using Artificial Intelligence (AI). The platform provides detailed insights that enable businesses to understand their customers’ sentiment and make informed decisions. With High5, you can better understand your target audience and their emotions, allowing you to make data-driven strategic decisions.
High5 is particularly suitable for service-based businesses that rely on customer feedback to assess and improve their quality. Unlike product-based companies that use various KPIs, service industries such as accommodation and gastronomy often can measure their performance only through customer opinions.
Platforms like High5 help analyze these subjective reviews and gain valuable insights to optimize services effectively.
After registering with High5, you can connect your business to various review platforms like Google and Tripadvisor. Give the AI a moment to import and analyze your reviews. Learn more about getting started with High5 in our article Getting Started.
High5 offers comprehensive analysis of customer reviews that goes beyond simple star ratings. In addition to evaluating the sentiment of reviews—whether positive, neutral, or negative—the platform also analyzes the frequency of certain tags and their impact on the overall rating. This helps identify the specific aspects of a service or product that have the greatest influence on customer satisfaction.
A central part of the analysis is the audience analysis, which takes into account demographic characteristics of the customers. High5 recognizes data such as gender, country of origin, marital status, and other relevant traits to analyze patterns and trends within different customer groups. This allows businesses to understand how various target groups respond to different aspects of the service or product. This detailed analysis enables companies to take targeted improvement actions tailored to specific customer segments.
Additionally, High5 also considers industry news and global developments to analyze the interactions between external influences and company data. Changes in the industry or global trends can have a significant impact on customer feedback and perceptions of services. High5 helps businesses understand these developments and make predictions to prepare for future changes.
This type of in-depth analysis allows businesses not only to recognize their current strengths and weaknesses but also to make strategic decisions based on market changes and customer expectations.
High5 is hosted in Germany and complies with all strict GDPR requirements to protect your data. The platform uses advanced security measures, including encryption and regular security checks, to protect your information during transmission and storage. Additionally, Amazon Web Services (AWS) infrastructure is used to ensure high availability and protection against cyberattacks. You can rely on your data always being secure and confidential.
Account
To register, simply go to the registration page, enter your email address and a password, and confirm your registration through the link we send you via email.
If the confirmation email doesn’t arrive, please check your spam folder. If it’s not there, contact our support team.
If you have forgotten your password, you can easily reset it using the “Forgot Password” option on the login page. A reset link will be sent to your email address.
To change your password, click on your name in the top corner of the software and open your profile. In the “Password” section, you can update your password.
To change your email address, please contact our support team. Our team will make the adjustment for you as soon as your request is received.
To delete your account, click on your name in the High5 software and open your profile. In the account settings, you will find the “Delete Account” option, which you can select to initiate the deletion process. If you have any active subscriptions, they must be canceled beforehand to proceed with the deletion.
To adjust your language settings, click on your name in the top corner of the software and open your profile. In the “Information” section, you will find the “Language” option.
Ssubscription
Yes, we offer a free version that allows you to analyze and manage all your Google reviews at no cost or credit card required. For every larger package, we offer a free two-week trial period. During this time, you can test all features without obligation. You can cancel the trial subscription at any time within the two-week period without incurring any costs.
High5 offers three main plans:
Additionally, you can request Enterprise Solutions or custom plans through our Support.
Yes, the trial period can be terminated at any time without incurring any costs.
We support the following payment methods:
You can manage your subscription within the High5 app by clicking the arrow next to your name in the menu. Here, you can upgrade or downgrade packages as well as adjust settings.
Each subscription applies to one business location. If you operate multiple locations, you will need a separate subscription for each one. For businesses with many locations, a custom offer is available through our Support.
Got a problem or question you can’t resolve? Our support team is here for you! Contact us anytime, and we’ll assist you quickly and reliably.
Simply click the button below to reach us. Together, we’ll find the right solution for your needs!
High5 is a powerful platform for analyzing and managing customer reviews. We provide businesses with a central solution to aggregate feedback from various sources, analyze it, and gain valuable insights.